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Customer Experience

63 posts

In today’s business environment, ensuring the best Customer Experience (CX) means creating a high-value competitive advantage. At Global Bilgi, we focus on providing conditions for the growth of our Partners’ businesses through quality customer service, telemarketing, and cross-selling via the contact center.

Discover opportunities for the growth of your company on the pages of the Global Bilgi company blog and implement best practices for user support services, contact centers, telemarketing groups, and cross-selling. Make quality customer experience the hallmark of your company!

Customer Experience

Outsourcing a Contact Center for Delivery and Logistics

By Dmytro Serbeniuk
December 4, 2024
Since 2019, the demand for food delivery, household goods, and other products has skyrocketed due to mobility restrictions and the closure of many brick-and-mortar stores. According to the research firm Research and Markets, the global food delivery market is projected to…
Customer Experience

Outsourcing a Contact Center for the Automotive Business by Global Bilgi

By Dmytro Serbeniuk
November 27, 2024
What Does a Car Owner’s Need for Service Mean? Regular oil changes? Easy ways to pay using credit? Can a certified dealer provide diagnostic services? Indeed, the customer experience is shaped by all of these elements as well as a myriad of others. Maintaining the…
Customer Experience

Outsourcing a Contact Center for Airlines and Transport Companies

By Dmytro Serbeniuk
November 25, 2024
Every day, millions of people around the globe embark on journeys or, at the very least, plan them. All of them entrust their safety and comfort to airlines, bus operators, and railway companies. In a world where each flight or transport service can serve as a point of…
Customer Experience

How to Improve Contact Center Services Through Empathetic Communication?

By Dmytro Serbeniuk
November 20, 2024
Today, it’s safe to say that customer experience is more critical than the product itself or its price. That’s why contact centers are on the frontlines of the battle for consumer loyalty. But what truly makes a service memorable and drives customers to return? Quick…
Customer Experience

The Impact of Customer Experience in a Contact Center on Customer Lifetime Value

By Dmytro Serbeniuk
November 18, 2024
Customer Experience and Customer Lifetime Value are closely interconnected marketing concepts. Both emerged around the same time and today play a crucial role in building strong, long-term relationships between businesses and their customers. In this article, we’ll explore…
Customer Experience

What is After-Call Work (ACW) or call wrap-up in contact centers?

By Dmytro Serbeniuk
November 14, 2024
After-Call Work (ACW) is a key metric for contact center operations, directly influencing efficiency and productivity. This article provides a full and detailed guide on the work an agent performs after ending a call. Defining After-Call Work (ACW) After Call Work (ACW) is…
Customer Experience

How to Improve Cold Calling Efficiency in a Contact Center

By Dmytro Serbeniuk
November 8, 2024
You might wonder, “Are cold calls still relevant?” Surprisingly, yes. Amidst the overwhelming volume of digital ads, social media promotions, and spam-filled e-mail inboxes, cold calls have become even more effective than before. To clarify: while the effectiveness of…
Customer Experience

Unlocking the Power of Outbound Sales Outsourcing Why Telemarketing & Sales Call Centers Boost Business Growth

By Dmytro Serbeniuk
November 7, 2024
In a competitive market, businesses are constantly seeking ways to increase efficiency and drive growth. One proven solution is Sales Outsourcing, where companies partner with experienced professionals to manage their outbound sales efforts. This strategy not only saves…
Customer Experience

How Can Outsourcing Your Contact Center Help Your Business Make More Money

By Dmytro Serbeniuk
November 6, 2024
Outsourcing contact centers has become a crucial strategy for companies looking to increase income in addition to providing customer service. In the current competitive environment, businesses look for methods to streamline operations, cut expenses, and boost productivity…
Customer Experience

Tourism & Travel Industry Contact Center Outsourcing

By Dmytro Serbeniuk
November 4, 2024
In today’s tourism and travel industry, success hinges not only on service quality but also on the ability to swiftly respond to customer needs. Tourism agencies increasingly turn to call center services to ensure seamless customer support, maintaining connections at every…
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