Customer Experience

Imagine you’re calling an internet service provider to get connected to the internet. Initially, you waited a long time for a response. Then, you were transferred to another agent who couldn’t confirm if your address was serviceable. Finally, you were promised a…

In the ever-evolving landscape of business, understanding and nurturing customer loyalty is paramount. Enter NPS (Net Promoter Score), a powerful metric that has revolutionized the way companies gauge customer satisfaction and loyalty. Let’s dive into the world of NPS…

Our company has been successfully working in the contact center outsourcing market since 2008 and has united a team of more than 500 customer support specialists on the inbound line (calls, online chats, e-mail, social networks and messengers) and real telemarketing…