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In this section of the Global Bilgi corporate blog, you will learn about modern technologies for contact centers. We provide accessible and interesting insights on successfully implementing IP telephony, cloud technologies, CRM systems, IVR, business process automation, and artificial intelligence (AI) in contact centers.
The Global Bilgi team has over 15 years of successful experience in the contact center outsourcing industry and the development of digital solutions for customer service. Our software products, including the Sirius cloud contact center platform, are already used to process tens of thousands of customer inquiries daily. We are excited to share our experience in creating and implementing the best digital solutions in the field.