Dmytro Serbeniuk

Delivery services have long outgrown the status of a simple convenience. Today, they are an essential part of everyday life for millions of Ukrainians. Orders are placed in seconds, and customer expectations are measured in minutes. In this environment, the contact center is…

We continue our series of interviews with the key experts at Global Bilgi — the people shaping our service culture today and defining its future. This time, I’m joined by Anastasiia Hryshyna, Head of the Learning, Development and Assessment Department. In this insightful…

We continue our series of conversations with leaders who not only manage processes, but transform customer experience from within. At the end of the year, when business pace reaches its peak, we had the opportunity to speak with Olga Rakhylchuk, Director of Customer Service…

We continue our series of interviews with leading experts at Global Bilgi to show how contact center outsourcing works behind the scenes in an environment of constant challenges. Within this system, the role of the Operational Planning and Efficiency Management Department…

More than fifteen years at Global Bilgi — from chief financial officer to company head. Over that time Denis Shvechykhin has watched the market shift, business demand evolve, and learned what truly matters to clients. In this interview he talks about his journey and shares…

At the heart of all Global Bilgi operations stands Yuliia Petrochenko, Head of the Operations Department. In this interview, she shares her experience, insights, and vision for the future of customer service. Yuliia talks about which contact center KPIs truly improve after…