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Contact Center Technologies

Visual IVR: Enhancing Customer Service Efficiency with Global Bilgi

In today’s digital age, customer expectations are continuously evolving, placing greater emphasis on personalized and efficient service experiences. In response, Global Bilgi introduces its innovative Visual Interactive Voice Response (Visual IVR) solution. By integrating advanced technology with customer service, Visual IVR revolutionizes self-service interactions, enhancing convenience and…
Contact Center Technologies

Сall center speech analytics

For a company aiming to engage customers with personalized experiences, data is invaluable. But how can they gather data from phone conversations between customers and call center agents? Speech analytics in the call center addresses this challenge by effortlessly…