In modern business, a contact center is a crucial part of a customer service strategy. Its structure determines operational efficiency and the achievement of business goals. A well-organized outsourcing contact center enables process optimization, increased productivity, and…
Are You Considering Outsourcing Your Contact Center? Ask Yourself These Four Questions First
October 15, 2024
Contact center outsourcing claims to reduce costs, boost efficiency, and improve service. But is this model truly right for your business? Before making a decision, consider all of the pros and drawbacks. In this post, we give four critical questions to help you decide…
Global Bilgi successfully presents cloud contact center platform Sirius at Svoe.IT 2024
June 18, 2024
Global Bilgi, a leading developer of contact center software, successfully participated in Svoe.IT 2024, a showcase of Ukrainian software held on June 14, 2024, in Kyiv at the National Cultural and Art Complex Mystetskyi Arsenal.
This event provided an excellent opportunity…
Global has been providing contact center outsourcing services to the largest companies in Ukraine for over 15 years. During this time, we have gained substantial experience in handling inbound calls, telemarketing, and conducting customer surveys through outbound calls.
Despite all the advantages of remote work, working in a call center from home is exhausting and stressful. According to experts from the international HR community The Society for Human Resource Management (SHRM), 75% of call center operators suffer from emotional…
Global Bilgi entered the final of the European Contact Centre & Customer Service Awards 2022!
August 15, 2023
There is some great news! This year outsourcing contact center Global Bilgi participates in «European Contact Centre & Customer Service Awards 2022», with the final award evening scheduled on November 22 inLondon.
Our company has applied with two case studies in…
The importance of tracking key performance indicators in business is a well-known truth. To achieve your business goals and use the right strategies, you should regularly monitor these indicators. But is this being done for call center KPIs?
To enhance customer…
Dear friends! Global Bilgi wants to congratulate everyone on the biggest holiday in our country – Independence Day! In this challenging time, it is especially important to remember that Ukraine is the only one we have, and its future depends on us. We are confident…
Global Bilgi Recognized as the Leading Outsourcing Service Provider in Ukraine - Clutch
June 4, 2021
The General Manager of Global Bilgi, Tatyana Slobodyanyuk, shares the latest developments and accomplishments of our company.
For more than a decade, our team in Ukraine has been dedicated to helping our partners achieve growth by providing exceptional contact center…
