Global Bilgi - Corporate Blog

Software Customization for Contact Centers to Meet Client Needs: The Case of Company with foreign investments «TOYOTA-UKRAINE»

September 16, 2025

In today’s business environment, “out-of-the-box” solutions are often not enough. Standard software can address basic tasks, but it rarely accounts for specific processes, industry requirements, or the unique business goals of a company. That is why software…

Our Experience

Empathy in Action: Global Bilgi Agents’ Experience in Creating Exceptional CX

By Dmytro Serbeniuk

September 15, 2025

Cost-cutting drives today’s business. Automation in customer service is its clearest sign. But no IVR system or chatbot can replace genuine human attention. The empathy of an agent is often the difference between a routine interaction and an exceptional customer…

Our Experience

Inside B2B Software Sales: How Global Bilgi Shapes Customer Experience Solutions

By Dmytro Serbeniuk

September 5, 2025

In B2B software sales, the success of negotiations often depends on how accurately the provider can identify the client’s real needs. This is especially critical for solutions that directly affect Customer Experience, since the quality of interactions with end consumers…

Customer Experience

Contact Center Security Standards: A Practical Guide to Key ISO Certifications

By Dmytro Serbeniuk

July 29, 2025

In a world where calls, chats, and emails are routed through various systems and servers, contact center security becomes crucial. This is especially true for the telecommunications industry and organizations that use an outsourcing model, which have enormous numbers of…

Our Experience

Prom.ua’s Feedback on Cooperation with Global Bilgi

By Dmytro Serbeniuk

July 24, 2025

We asked our clients to share their experience working with Global Bilgi. One of the first to respond was our partner Prom.ua — Ukraine’s largest marketplace. The questions were answered by Bozhena Polishchuk, Head of the Customer Support Department at Prom.ua. What was…

Our Experience

Global Bilgi Visits BAT Ukraine’s Production Facility and Office — A Two-Day Trip to Enhance Customer Service

By Dmytro Serbeniuk

July 21, 2025

Kyiv, May 2025 The team of LLC Global Bilgi — including project managers, team leaders, careline representatives, and First-Call Assistants — made a two-day working visit to the production facility and office of BAT Ukraine. This initiative, part of our partnership…

Contact Center Technologies

VDI for Call Centers: What It Is, How It Works, and Why Your Business Needs It

By Dmytro Serbeniuk

June 19, 2025

“Remote call center jobs,” “Contact Center Work From Home Agent,” “Call Center Jobs – Remote Work From Home & Online”— what do all these search queries have in common? Clearly, more and more people are looking for ways to work outside of traditional…

Customer Experience

Top 7 Books About Customer Service

By Dmytro Serbeniuk

June 11, 2025

The success of any business depends on its customers. Yes, it’s a cliché. But in the fast-paced race for innovation and tech adoption, companies often lose sight of this golden truth. Business automation, cloud platforms, mobile apps — they all mean very little if not…

Our Experience

Monitoring and Analytics in the Contact Center: How to Drive Real Results

By Soroka Andrii

June 3, 2025

When launching or scaling a contact center project, one question inevitably comes up: what determines its success? The answer may seem simple — track the right KPIs and stay focused on results. But in reality, things get more complex. What metrics should you monitor? How…

Our Experience

Contact Center Agent Internship: Insights from a Global Bilgi Expert

By Oleksandra Tabolina

May 27, 2025

Training and onboarding new contact center agents is a crucial phase in the employee journey. It impacts not only individual performance but also the overall quality of service a company delivers. One of the most essential parts of this process is the internship…

Software Customization for Contact Centers to Meet Client Needs: The Case of Company with foreign investments «TOYOTA-UKRAINE»

Empathy in Action: Global Bilgi Agents’ Experience in Creating Exceptional CX

Inside B2B Software Sales: How Global Bilgi Shapes Customer Experience Solutions

Contact Center Security Standards: A Practical Guide to Key ISO Certifications

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Software Customization for Contact Centers to Meet Client Needs: The Case of Company with foreign investments «TOYOTA-UKRAINE»

Empathy in Action: Global Bilgi Agents’ Experience in Creating Exceptional CX

Inside B2B Software Sales: How Global Bilgi Shapes Customer Experience Solutions

Contact Center Security Standards: A Practical Guide to Key ISO Certifications

Prom.ua’s Feedback on Cooperation with Global Bilgi

Global Bilgi Visits BAT Ukraine’s Production Facility and Office — A Two-Day Trip to Enhance Customer Service

VDI for Call Centers: What It Is, How It Works, and Why Your Business Needs It

Top 7 Books About Customer Service

Monitoring and Analytics in the Contact Center: How to Drive Real Results

Contact Center Agent Internship: Insights from a Global Bilgi Expert

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Software Customization for Contact Centers to Meet Client Needs: The Case of Company with foreign investments «TOYOTA-UKRAINE»

Empathy in Action: Global Bilgi Agents’ Experience in Creating Exceptional CX

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