Planning and efficient management of employees’ working hours play a crucial role in the operation of a call center. To ensure a continuous process of quality service, it is essential to have appropriate tools that structure the work of agents and ensure that there is…
In a dynamic and customer-centric call center environment, the workforce management (WFM) system is a critical factor in ensuring operational efficiency. We offer you a detailed analysis of what workforce management (WFM) is, its fundamental role in call center workforce…
The full-scale war that began on February 24, 2022, in Ukraine, has definitely affected all aspects of our lives, including those related to work.
As of the beginning of June, thanks to our Armed Forces and all defenders of Ukraine, most areas of business in relatively…
We all know very well that it is necessary to monitor our health, especially now – during the COVID-19 pandemic! It is very important to maintain clarity of thinking, optimism and take care of your own physical and psychological health.
That is why in 2021, we…
Recruitment in 2022: Is Your Team Ready to Search for Talent in New Realities?
January 17, 2022
As businesses continue to grow and evolve, the need for qualified personnel becomes more critical. However, the labor market is changing, making it increasingly challenging for companies to find and hire the right talent. To address this challenge, many companies are turning…
In 2020, with the onset of the COVID-19 pandemic, the concept of “remote work” has entered our lives closely. Some companies, like all employees of the outsourcing contact center and IT developers of Global Bilgi, have completely switched to this format of work.
Call Center Career Development: from a Customer Service Representative to an HR Director
October 25, 2019
Nataliia Manko – Human Resources Director – Global Bilgi (Ukraine)
Over the past 8 years, I had the opportunity to climb the career ladder in Global Bilgi, the leading outsourcing contact center in Ukraine. After starting my call center career, I worked my way up…
In this article, the Head of the benefits and compensation group of Global Bilgi, Olha Popryadukhina, talks about the cafeteria of benefits, which is a relatively new concept in Ukraine, which has already been implemented in our company. Many HR specialists have heard about…
Olena Zolotaryova – Head of the training and staff development department of the outsourcing contact center Global Bilgi, spoke about modern corporate training.
What is corporate training with e-Learning?
In the realm of modern business, corporate training has…
