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Dmytro Serbeniuk

298 posts
Global Bilgi News

Global Bilgi successfully presents cloud contact center platform Sirius at Svoe.IT 2024

By Dmytro Serbeniuk
June 18, 2024
Global Bilgi, a leading developer of contact center software, successfully participated in Svoe.IT 2024, a showcase of Ukrainian software held on June 14, 2024, in Kyiv at the National Cultural and Art Complex Mystetskyi Arsenal. This event provided an excellent opportunity…
Contact Center Technologies

Automation of contact centers: trends shaping the future

By Dmytro Serbeniuk
June 17, 2024
In recent years, contact centers have undergone significant changes. Globalization, the shift to omnichannel communication, and advancements in artificial intelligence have made the contact center outsourcing business more dynamic and complex. Alongside these changes…
Global Bilgi News

How to Create a Sales Script for Call Center Operators That Guarantees Results?

By Dmytro Serbeniuk
June 10, 2024
Global has been providing contact center outsourcing services to the largest companies in Ukraine for over 15 years. During this time, we have gained substantial experience in handling inbound calls, telemarketing, and conducting customer surveys through outbound calls.
Contact Center Technologies

Advantages of AI chatbots for contact centers

By Dmytro Serbeniuk
June 6, 2024
Customer service is a vital part of any business. Through support services, customers can get help with products or services or obtain necessary information both before and after a purchase. To maintain customer loyalty, companies need to continuously develop their customer…
Our Experience

Use of a voicebot in a call center: the Global Bilgi experience

By Dmytro Serbeniuk
May 31, 2024
In today’s rapidly evolving technology landscape, large organizations are constantly looking for innovative solutions to reduce costs and save money. One such technology that is growing in popularity is voicebots powered by artificial intelligence (AI). Global Bilgi…
Contact Center Technologies

Call transcription: hearing the real voice of the customer

By Dmytro Serbeniuk
May 29, 2024
Are you monitoring how your contact center agents serve customers? Are your customers satisfied with the service? Quality control and monitoring customer satisfaction are two key factors that influence the efficiency of a contact center and the overall success of a business.
Customer Experience

What determines the cost of contact center outsourcing services at Global Bilgi

By Dmytro Serbeniuk
May 27, 2024
Outsourcing business processes, including IT development, back-office functions, and contact center services, is essential in today’s business world. Market globalization, fierce competition, and the drive to optimize resources push companies to find efficient and…
Contact Center Technologies

Global Bilgi makes IVR more accessible: introducing the new IVR builder for Sirius!

By Dmytro Serbeniuk
May 22, 2024
The Interactive Voice Response (IVR) system is a key component of modern contact centers. It enables efficient customer self-service, allowing them to interact with an automated system through voice commands or keypad inputs. IVR systems not only reduce the load on call…
Our Experience

Winning strategies for automatic call distribution in a high-volume call center

By Dmytro Serbeniuk
May 15, 2024
Have you ever called a customer service center only to hear, “Sorry, all our operators are busy”? This frustrating experience is often the result of a flawed automatic call distribution strategy. For companies committed to delivering top-notch service, it’s…
Contact Center Technologies

Static call tracking as an advantage of the Sirius platform for your marketing department

By Dmytro Serbeniuk
May 7, 2024
Did you know that the comprehensive Sirius Cloud Contact Center solution includes static call tracking? If not, you should definitely read this material. In it, you will learn what static call tracking is, how it integrates with other components of the Sirius platform, and…
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