In recent years, contact centers have undergone significant changes. Globalization, the shift to omnichannel communication, and advancements in artificial intelligence have made the contact center outsourcing business more dynamic and complex. Alongside these changes…
Global has been providing contact center outsourcing services to the largest companies in Ukraine for over 15 years. During this time, we have gained substantial experience in handling inbound calls, telemarketing, and conducting customer surveys through outbound calls.
Customer service is a vital part of any business. Through support services, customers can get help with products or services or obtain necessary information both before and after a purchase. To maintain customer loyalty, companies need to continuously develop their customer…
In today’s rapidly evolving technology landscape, large organizations are constantly looking for innovative solutions to reduce costs and save money. One such technology that is growing in popularity is voicebots powered by artificial intelligence (AI).
Global Bilgi…
Are you monitoring how your contact center agents serve customers? Are your customers satisfied with the service? Quality control and monitoring customer satisfaction are two key factors that influence the efficiency of a contact center and the overall success of a business.
Outsourcing business processes, including IT development, back-office functions, and contact center services, is essential in today’s business world. Market globalization, fierce competition, and the drive to optimize resources push companies to find efficient and…
The Interactive Voice Response (IVR) system is a key component of modern contact centers. It enables efficient customer self-service, allowing them to interact with an automated system through voice commands or keypad inputs. IVR systems not only reduce the load on call…
Have you ever called a customer service center only to hear, “Sorry, all our operators are busy”? This frustrating experience is often the result of a flawed automatic call distribution strategy. For companies committed to delivering top-notch service, it’s…
Static call tracking as an advantage of the Sirius platform for your marketing department
May 7, 2024
Did you know that the comprehensive Sirius Cloud Contact Center solution includes static call tracking? If not, you should definitely read this material. In it, you will learn what static call tracking is, how it integrates with other components of the Sirius platform, and…
Omnichannel communication is a key trend in customer service technology. That’s why software developers for contact centers aim to integrate all available channels for client-business communication into their solutions. One such communication tool is the callback…
