Global Bilgi - Corporate Blog

CRM system for Call Center: Omnichannel and Reporting as Key Success Criteria

November 28, 2023

At the moment when a business faces the task of implementing CRM system for a call center, more attention is being given to parameters such as omnichannel capability and reporting. Why exactly? What is the essence of omnichannel, why is reporting crucial, and how do these…

Customer Experience

Business Process Outsourcing (BPO) as a Cost Optimization Tool

By Global Bilgi

November 20, 2023

Why did we decide to consider business process outsourcing (BPO) from the perspective of cost optimization? There are several main reasons for this. Firstly, it is a global economic trend towards increased efficiency, vividly represented by the automation of business…

Customer Experience

Computer Assisted Telephone Interviewing (CATI)

By Global Bilgi

November 20, 2023

Computer Assisted Telephone Interviewing (CATI) is a unique tool that allows businesses to promptly respond to any market changes. The presence of a personal mobile device in almost every person enables the efficient conduct of social surveys, obtaining feedback from…

Customer Experience

Customer Satisfaction Index (CSI) Surveys as a Path to Customer Loyalty

By Global Bilgi

November 15, 2023

Before we delve into CSI surveys, let’s remember a simple truth: it’s easier for businesses to grow with loyal customers than to acquire new ones. The path to customer loyalty goes through their satisfaction. Customers have specific expectations regarding a…

Customer Experience

Marketing Research: Why is it so important to measure loyalty?

By Global Bilgi

November 14, 2023

In the digital age, where every online interaction leaves a trail of valuable data, businesses must navigate this sea of information strategically. Marketing research, especially when focused on gauging customer loyalty, emerges as a strategic cornerstone in customer…

Customer Experience

Mystery Calling: The Secret Call that Boosts Call Center Efficiency

By Global Bilgi

November 6, 2023

Imagine you’re calling an internet service provider to get connected to the internet. Initially, you waited a long time for a response. Then, you were transferred to another agent who couldn’t confirm if your address was serviceable. Finally, you were promised a…

Customer Experience

NPS (NET PROMOTER SCORE): Measuring Customer Love for Your Business

By Global Bilgi

November 3, 2023

In the ever-evolving landscape of business, understanding and nurturing customer loyalty is paramount. Enter NPS (Net Promoter Score), a powerful metric that has revolutionized the way companies gauge customer satisfaction and loyalty. Let’s dive into the world of NPS…

Contact Center Technologies

Robotic Process Automation (RPA): Revolutionizing Efficiency for Businesses

By Global Bilgi

October 30, 2023

In the world of modern business, where efficiency and productivity are paramount, Robotic Process Automation (RPA) has emerged as a game-changer. Imagine a tireless, highly skilled, and error-free employee working 24/7 to perform repetitive, time-consuming tasks.

Our Experience

Staying Connected: Ensuring Quality Customer Service During Wartime

By Global Bilgi

October 24, 2023

Simply answering a call. How challenging it can be during wartime! This difficulty arises not so much due to technical reasons but rather due to the fact, that during a crisis call centers become critically important communication hubs. In moments of chaos, your customers…

Our Experience

Call Center Software: What to Look for When Choosing. Customer Experience with ANEX Tour

By Global Bilgi

October 17, 2023

Choosing the best call center software is crucial for any business since customers contact your call center with inquiries every day. Modern call center software directly impacts various metrics, from sales to profitability, from ROI to customer loyalty. But how to choose…

CRM system for Call Center: Omnichannel and Reporting as Key Success Criteria

Business Process Outsourcing (BPO) as a Cost Optimization Tool

Computer Assisted Telephone Interviewing (CATI)

Customer Satisfaction Index (CSI) Surveys as a Path to Customer Loyalty

Marketing Research: Why is it so important to measure loyalty?

Mystery Calling: The Secret Call that Boosts Call Center Efficiency

NPS (NET PROMOTER SCORE): Measuring Customer Love for Your Business

Robotic Process Automation (RPA): Revolutionizing Efficiency for Businesses

Staying Connected: Ensuring Quality Customer Service During Wartime

Call Center Software: What to Look for When Choosing. Customer Experience with ANEX Tour

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