In today’s digital age, customer expectations are continuously evolving, placing greater emphasis on personalized and efficient service experiences. In response, Global Bilgi introduces its innovative Visual Interactive Voice Response (Visual IVR) solution. By…
Why is VoIP Important for Business?
It’s no secret that when choosing the main tool for communication, most companies prefer VoIP for business. This is a modern solution that has a number of advantages over both outdated wired and mobile communication. It covers…
These days, outbound calls are one of the most effective methods of not only updating the customer base but also generating leads. Depending on the company’s goals, calls can be made by operators or voice robots, which are becoming increasingly popular. Let’s…
Dear friends! Global Bilgi wants to congratulate everyone on the biggest holiday in our country – Independence Day! In this challenging time, it is especially important to remember that Ukraine is the only one we have, and its future depends on us. We are confident…
The full-scale war that began on February 24, 2022, in Ukraine, has definitely affected all aspects of our lives, including those related to work.
As of the beginning of June, thanks to our Armed Forces and all defenders of Ukraine, most areas of business in relatively…
A modern contact center is a synergy of human expertise and digital solutions aimed at efficiently handling various business tasks. Call centers have always relied heavily on technology as quality telephony is indispensable for managing and processing calls. However, the…
HR professionals understand: the future has already begun. Among the main trends in personnel work, which shape the current moment and determine new vectors, HR experts single out: the rapid development of technologies, significant demographic changes, and deepening…
We all know very well that it is necessary to monitor our health, especially now – during the COVID-19 pandemic! It is very important to maintain clarity of thinking, optimism and take care of your own physical and psychological health.
That is why in 2021, we…
Recruitment in 2022: Is Your Team Ready to Search for Talent in New Realities?
January 17, 2022
As businesses continue to grow and evolve, the need for qualified personnel becomes more critical. However, the labor market is changing, making it increasingly challenging for companies to find and hire the right talent. To address this challenge, many companies are turning…
Modern Trends and Technologies in the Global Contact Center Outsourcing Market
July 8, 2021
Our company has been successfully working in the contact center outsourcing market since 2008 and has united a team of more than 500 customer support specialists on the inbound line (calls, online chats, e-mail, social networks and messengers) and real telemarketing…
