In the digital age, where every online interaction leaves a trail of valuable data, businesses must navigate this sea of information strategically. Marketing research, especially when focused on gauging customer loyalty, emerges as a strategic cornerstone in customer…
Mystery Calling: The Secret Call that Boosts Call Center Efficiency
November 6, 2023
Imagine you’re calling an internet service provider to get connected to the internet. Initially, you waited a long time for a response. Then, you were transferred to another agent who couldn’t confirm if your address was serviceable. Finally, you were promised a…
NPS (NET PROMOTER SCORE): Measuring Customer Love for Your Business
November 3, 2023
In the ever-evolving landscape of business, understanding and nurturing customer loyalty is paramount. Enter NPS (Net Promoter Score), a powerful metric that has revolutionized the way companies gauge customer satisfaction and loyalty. Let’s dive into the world of NPS…
Robotic Process Automation (RPA): Revolutionizing Efficiency for Businesses
October 30, 2023
In the world of modern business, where efficiency and productivity are paramount, Robotic Process Automation (RPA) has emerged as a game-changer. Imagine a tireless, highly skilled, and error-free employee working 24/7 to perform repetitive, time-consuming tasks.
Staying Connected: Ensuring Quality Customer Service During Wartime
October 24, 2023
Simply answering a call. How challenging it can be during wartime! This difficulty arises not so much due to technical reasons but rather due to the fact, that during a crisis call centers become critically important communication hubs. In moments of chaos, your customers…
Call Center Software: What to Look for When Choosing. Customer Experience with ANEX Tour
October 17, 2023
Choosing the best call center software is crucial for any business since customers contact your call center with inquiries every day. Modern call center software directly impacts various metrics, from sales to profitability, from ROI to customer loyalty. But how to choose…
Unlocking the Potential of IVR Systems: 8 Advantages from Global Bilgi for Your Business
October 9, 2023
When a customer of any business faces a problem, they want it solved quickly, with minimal effort. In nine out of ten cases, they reach for their smartphone. Whether it’s buying tickets, ordering pizza, or changing a phone plan, they make a call. Interactive Voice…
Global Bilgi entered the final of the European Contact Centre & Customer Service Awards 2022!
August 15, 2023
There is some great news! This year outsourcing contact center Global Bilgi participates in «European Contact Centre & Customer Service Awards 2022», with the final award evening scheduled on November 22 inLondon.
Our company has applied with two case studies in…
The importance of tracking key performance indicators in business is a well-known truth. To achieve your business goals and use the right strategies, you should regularly monitor these indicators. But is this being done for call center KPIs?
To enhance customer…
An important stage for business development is the selection and implementation of a platform for automatic voice calls. In today’s world, voice technologies are becoming more and more common. The global speech recognition market is expected to reach over $30 billion…
