Learn more about our services

Contact us
  • Main Site
  • Cookie Policy
  • Subscribe
Global BilgiGlobal Bilgi
Menu
  • Main
  • Categories
    • Contact Center Technologies
    • Customer Experience
    • Global Bilgi News
    • Human Resources
  • Our Experience
  • Contacts
  • English
    • Ukrainian

Author

Dmytro Serbeniuk

280 posts
Customer Experience

Insurance Company Contact Center: The Advantages of Outsourcing

By Dmytro Serbeniuk
October 17, 2024
Offering competitive service rates and timely, easily reachable customer support are essential for success in the insurance business. Every customer needs to be able to get in touch with their insurance provider around-the-clock in case of emergencies or claims. As a result…
Global Bilgi News

Are You Considering Outsourcing Your Contact Center? Ask Yourself These Four Questions First

By Dmytro Serbeniuk
October 15, 2024
Contact center outsourcing claims to reduce costs, boost efficiency, and improve service. But is this model truly right for your business? Before making a decision, consider all of the pros and drawbacks. In this post, we give four critical questions to help you decide…
Human Resources

Contact Center Agent: The Future of the Profession and Five Strategies for Staff Training

By Dmytro Serbeniuk
October 15, 2024
Much has already been written regarding the automation of call centers. In example, you can read a popular piece on our site called “Will AI Replace Contact Center Agents?” However, today we’d want to look at the situation from a somewhat different…
Customer Experience

Outsourcing a Medical Contact Center: Everything You Need to Know

By Dmytro Serbeniuk
October 14, 2024
The global healthcare market is rapidly growing. This is driven by the increasing elderly population, the rise in chronic diseases, and other factors. The healthcare sector, like any other service industry, demands excellent service to improve patient engagement and…
Customer Experience

Retail Contact Center Outsourcing with Global Bilgi

By Dmytro Serbeniuk
October 9, 2024
In 2024, the global retail market continues its transformation under the influence of new technologies, economic uncertainty, and shifting consumer behavior. As global retail chains aim to integrate physical and online stores, the trend toward omnichannel customer support…
Customer Experience

Outsourcing Contact Centers for Banks and Financial Institutions

By Dmytro Serbeniuk
October 8, 2024
More institutions are finding themselves under pressure to deliver quick, dependable, and individualized service as a result of growing public access to financial services and the rise of digitalization. In the struggle for loyalty, the customer experience is increasingly…
Customer Experience

Service Design: 5 Principles for Improving the Customer Experience in a Contact Center

By Dmytro Serbeniuk
September 25, 2024
Customer service is the differentiating attribute that distinguishes your company from competitors who provide identical products or services. If I were to summarize the basic purpose of customer service in one word, I would say “loyalty.” This is especially true…
Customer Experience

Need a Contact Center for Your IT or Telecom Business? Choose Global Bilgi!

By Dmytro Serbeniuk
September 24, 2024
Modern company is characterized by fast technical change and increasing customer demand. This pressure is felt most strongly by IT and telecommunications companies. Rising competition and constant technological advancement demand them to not only innovate products and…
Customer Experience

Seamless Customer Experience: How Contact Center Outsourcing Can Help Your E-commerce Business

By Dmytro Serbeniuk
September 19, 2024
I enjoy shopping online. And before writing this article, I reflected on my own online purchasing experience. I’d want to share something with you. For more than ten years, I’ve purchased sneakers from the same brand. From a single internet store. I’m not a…
Customer Experience

Beyond NPS: Establishing an Intelligent Feedback System for Your Business

By Dmytro Serbeniuk
September 17, 2024
Since 2003, the Net Promoter Score (NPS) has been recognized as a trustworthy and accurate indicator of customer loyalty. However, the world is changing, new technologies are emerging, and consumers today have virtually endless options for products and services. In this…
Page 8 of 14« First«...678910...»Last »
  • Categories

    Contact Center Technologies62Customer Experience63Global Bilgi News10Human Resources16Our Experience24
  • Our social networks

  • Recent posts

    • Our Experience

      Software Customization for Contact Centers to Meet Client Needs: The Case of Company with foreign investments «TOYOTA-UKRAINE»

      By Dmytro Serbeniuk
      September 16, 2025
    • Our Experience

      Empathy in Action: Global Bilgi Agents’ Experience in Creating Exceptional CX

      By Dmytro Serbeniuk
      September 15, 2025
  • If you have questions or suggestions, you can write them by clicking the button and filling out the form

    Contact Us
    Logo_Global_bilgi
  • Categories

    • Our Experience
    • Contact Center Technologies
    • Customer Experience
    • Global Bilgi News
    • Human Resources
  • Main Site

    • Digital Solutions
    • Inbound Services
    • Outbound Services
    • Experience Management
    • HR Services

© 2025 Global Bilgi LLC

Політика cookie

    Would you like to request a call back?




      Would you like to request a call back?




        Would you like to subscribe to the newsletter and receive new articles and useful news?


        We use cookies to provide you with the best user experience on our website.