Setting up a call center from scratch is a quite challenging task. It’s not just about finding the most comfortable premises and assembling a team. Equipment is also a crucial consideration because the reliability and quality of call center equipment directly impact…
What is Back Office, and the Advantages of Outsourcing Back-Office
December 18, 2023
In modern business, the back office is a crucial component that ensures the effective functioning of a company. But what is the back office essentially? How does the back office differ from the front office, and what advantages does outsourcing back-office provide? This…
What is Customer Effort Score (CES) from a marketing perspective? The Customer Effort Score (CES) is a survey used to determine how easily customers interacted with your company to meet their needs. This interaction could involve customer support, purchasing, sales, and…
