A modern contact center is a synergy of human expertise and digital solutions aimed at efficiently handling various business tasks. Call centers have always relied heavily on technology as quality telephony is indispensable for managing and processing calls. However, the…
HR professionals understand: the future has already begun. Among the main trends in personnel work, which shape the current moment and determine new vectors, HR experts single out: the rapid development of technologies, significant demographic changes, and deepening…
We all know very well that it is necessary to monitor our health, especially now – during the COVID-19 pandemic! It is very important to maintain clarity of thinking, optimism and take care of your own physical and psychological health.
That is why in 2021, we…
Recruitment in 2022: Is Your Team Ready to Search for Talent in New Realities?
January 17, 2022
As businesses continue to grow and evolve, the need for qualified personnel becomes more critical. However, the labor market is changing, making it increasingly challenging for companies to find and hire the right talent. To address this challenge, many companies are turning…
Modern Trends and Technologies in the Global Contact Center Outsourcing Market
July 8, 2021
Our company has been successfully working in the contact center outsourcing market since 2008 and has united a team of more than 500 customer support specialists on the inbound line (calls, online chats, e-mail, social networks and messengers) and real telemarketing…
Global Bilgi Recognized as the Leading Outsourcing Service Provider in Ukraine - Clutch
June 4, 2021
The General Manager of Global Bilgi, Tatyana Slobodyanyuk, shares the latest developments and accomplishments of our company.
For more than a decade, our team in Ukraine has been dedicated to helping our partners achieve growth by providing exceptional contact center…
In 2020, with the onset of the COVID-19 pandemic, the concept of “remote work” has entered our lives closely. Some companies, like all employees of the outsourcing contact center and IT developers of Global Bilgi, have completely switched to this format of work.
How to Manage the Effectiveness of the Contact Center with Accurate Forecasting and Proper Planning?
November 27, 2019
In this article, Global Bilgi’s PRM (Planning, Reporting, and Monitoring) team will share their experience in making an outsourced contact center work efficiently with the modern planning tools and digital products we use on our projects.
Our company employs more…
Call Center Career Development: from a Customer Service Representative to an HR Director
October 25, 2019
Nataliia Manko – Human Resources Director – Global Bilgi (Ukraine)
Over the past 8 years, I had the opportunity to climb the career ladder in Global Bilgi, the leading outsourcing contact center in Ukraine. After starting my call center career, I worked my way up…
In this article, the Head of the benefits and compensation group of Global Bilgi, Olha Popryadukhina, talks about the cafeteria of benefits, which is a relatively new concept in Ukraine, which has already been implemented in our company. Many HR specialists have heard about…
