Simply answering a call. How challenging it can be during wartime! This difficulty arises not so much due to technical reasons but rather due to the fact, that during a crisis call centers become critically important communication hubs. In moments of chaos, your customers…

Choosing the best call center software is crucial for any business since customers contact your call center with inquiries every day. Modern call center software directly impacts various metrics, from sales to profitability, from ROI to customer loyalty. But how to choose…