Messaging apps are gradually replacing not only email communication but also traditional phone calls. That’s why contact center live chat is not just one of the tools in modern communication but a crucial link in the “customer-business” chain. But how do…

At the moment when a business faces the task of implementing CRM system for a call center, more attention is being given to parameters such as omnichannel capability and reporting. Why exactly? What is the essence of omnichannel, why is reporting crucial, and how do these…

In the world of modern business, where efficiency and productivity are paramount, Robotic Process Automation (RPA) has emerged as a game-changer. Imagine a tireless, highly skilled, and error-free employee working 24/7 to perform repetitive, time-consuming tasks.