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Customer Experience

63 posts

In today’s business environment, ensuring the best Customer Experience (CX) means creating a high-value competitive advantage. At Global Bilgi, we focus on providing conditions for the growth of our Partners’ businesses through quality customer service, telemarketing, and cross-selling via the contact center.

Discover opportunities for the growth of your company on the pages of the Global Bilgi company blog and implement best practices for user support services, contact centers, telemarketing groups, and cross-selling. Make quality customer experience the hallmark of your company!

Customer Experience

Service Design: 5 Principles for Improving the Customer Experience in a Contact Center

By Dmytro Serbeniuk
September 25, 2024
Customer service is the differentiating attribute that distinguishes your company from competitors who provide identical products or services. If I were to summarize the basic purpose of customer service in one word, I would say “loyalty.” This is especially true…
Customer Experience

Need a Contact Center for Your IT or Telecom Business? Choose Global Bilgi!

By Dmytro Serbeniuk
September 24, 2024
Modern company is characterized by fast technical change and increasing customer demand. This pressure is felt most strongly by IT and telecommunications companies. Rising competition and constant technological advancement demand them to not only innovate products and…
Customer Experience

Seamless Customer Experience: How Contact Center Outsourcing Can Help Your E-commerce Business

By Dmytro Serbeniuk
September 19, 2024
I enjoy shopping online. And before writing this article, I reflected on my own online purchasing experience. I’d want to share something with you. For more than ten years, I’ve purchased sneakers from the same brand. From a single internet store. I’m not a…
Customer Experience

Beyond NPS: Establishing an Intelligent Feedback System for Your Business

By Dmytro Serbeniuk
September 17, 2024
Since 2003, the Net Promoter Score (NPS) has been recognized as a trustworthy and accurate indicator of customer loyalty. However, the world is changing, new technologies are emerging, and consumers today have virtually endless options for products and services. In this…
Customer Experience

Customer Experience Management and Contact Center Outsourcing: A Synergy for Business Success

By Dmytro Serbeniuk
September 16, 2024
Customer Experience Management (CXM) is a systematic method to managing interactions between a business and its customers, with the purpose of improving the entire customer experience at all touchpoints. It entails gathering, evaluating, and using consumer data to generate…
Customer Experience

Partnership, Expertise, and Transparency: Core Principles of Business Process Outsourcing at Global Bilgi

By Dmytro Serbeniuk
September 10, 2024
In a world where “the customer is always right,” service quality has become a critical aspect in business success. Companies aim to provide the greatest possible experience for their customers, despite often having limited resources and time. This is why contact…
Customer Experience

Customer Service at wartime: How outsourcing contact centers can keep your business running

By Dmytro Serbeniuk
August 1, 2024
Do you remember the state of customer experience in Ukraine in 2022? Even before the full-scale invasion, Ukrainian companies with their own contact centers faced numerous challenges. These included a lack of funds for infrastructure and technology development, a shortage of…
Customer Experience

What determines the cost of contact center outsourcing services at Global Bilgi

By Dmytro Serbeniuk
May 27, 2024
Outsourcing business processes, including IT development, back-office functions, and contact center services, is essential in today’s business world. Market globalization, fierce competition, and the drive to optimize resources push companies to find efficient and…
Customer Experience

What is customer experience, and 6 metrics to measure it

By Dmytro Serbeniuk
February 23, 2024
What is customer experience? I have my own, very fresh and relevant example in our time. I want to share it. So, recently I was dissatisfied with the services of an internet provider. Irritated and angry, I called their call center every time the internet disappeared. And…
Customer Experience

What are upselling and cross-selling?

By Dmytro Serbeniuk
February 16, 2024
The company’s revenue doesn’t end at the point of sale. On the contrary, it’s only the beginning of the “real” business relationship with its customers. Just think about it: the company already has the customer’s contact information, their…
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