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Global Bilgi News

Global Bilgi Recognized as the Leading Outsourcing Service Provider in Ukraine - Clutch

By Global Bilgi
June 4, 2021
The General Manager of Global Bilgi, Tatyana Slobodyanyuk, shares the latest developments and accomplishments of our company. For more than a decade, our team in Ukraine has been dedicated to helping our partners achieve growth by providing exceptional contact center…
Human Resources

Outsourcing contact center remote work: a new reality

By Global Bilgi
April 28, 2021
In 2020, with the onset of the COVID-19 pandemic, the concept of “remote work” has entered our lives closely. Some companies, like all employees of the outsourcing contact center and IT developers of Global Bilgi, have completely switched to this format of work.
Contact Center Technologies

How to Manage the Effectiveness of the Contact Center with Accurate Forecasting and Proper Planning?

By Global Bilgi
November 27, 2019
In this article, Global Bilgi’s PRM (Planning, Reporting, and Monitoring) team will share their experience in making an outsourced contact center work efficiently with the modern planning tools and digital products we use on our projects. Our company employs more…
Human Resources

Call Center Career Development: from a Customer Service Representative to an HR Director

By Global Bilgi
October 25, 2019
Nataliia Manko – Human Resources Director – Global Bilgi (Ukraine) Over the past 8 years, I had the opportunity to climb the career ladder in Global Bilgi, the leading outsourcing contact center in Ukraine. After starting my call center career, I worked my way up…
Human Resources

Why won't Wikipedia tell you what a benefits cafeteria is?

By Global Bilgi
April 1, 2019
In this article, the Head of the benefits and compensation group of Global Bilgi, Olha Popryadukhina, talks about the cafeteria of benefits, which is a relatively new concept in Ukraine, which has already been implemented in our company. Many HR specialists have heard about…
Human Resources

Corporate distance learning: the advantages of e-Learning

By Global Bilgi
November 9, 2018
Olena Zolotaryova – Head of the training and staff development department of the outsourcing contact center Global Bilgi, spoke about modern corporate training. What is corporate training with e-Learning? In the realm of modern business, corporate training has…
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