In today’s world, taxi is an essential part of life for nearly every resident of metropolitan areas. Accessibility, speed, and safety are the key demands of consumers for providers of passenger transportation services, including taxis and ride-hailing services. With the…
Top 5 Reasons For Contact Center Outsourcing Services in Ukraine
December 5, 2024
In recent years, the landscape of business process outsourcing has undergone significant transformations. Globalization, technological advancements, and evolving business models have contributed to the rising popularity of delegating specific business functions to external…
Since 2019, the demand for food delivery, household goods, and other products has skyrocketed due to mobility restrictions and the closure of many brick-and-mortar stores. According to the research firm Research and Markets, the global food delivery market is projected to…
The need to establish a contact center can arise at various stages of a business’s growth or organizational development. This may be tied to scaling operations, increasing customer numbers, or the growing complexity of products or services. Often, high competition…
Chat GPT is one of the most innovative tools transforming the landscape of customer service. This artificial intelligence model is redefining the “rules of the game” across multiple industries, and contact centers are no exception. In this article, we explore the…
Outsourcing a Contact Center for the Automotive Business by Global Bilgi
November 27, 2024
What Does a Car Owner’s Need for Service Mean? Regular oil changes? Easy ways to pay using credit? Can a certified dealer provide diagnostic services? Indeed, the customer experience is shaped by all of these elements as well as a myriad of others. Maintaining the…
What are Toll-Free numbers, and why are they so popular among companies providing contact center outsourcing services? This article explores the advantages of Toll-Free numbers and how they can effectively improve customer service. Read on to discover how free calls can be…
Outsourcing a Contact Center for Airlines and Transport Companies
November 25, 2024
Every day, millions of people around the globe embark on journeys or, at the very least, plan them. All of them entrust their safety and comfort to airlines, bus operators, and railway companies. In a world where each flight or transport service can serve as a point of…
One of the services that the Global Bilgi contact center can provide to its clients is email support outsourcing. Some may ask, “Is anyone still using email?” You might be surprised, but email remains an effective business communication tool. Let’s explore…
How to Improve Contact Center Services Through Empathetic Communication?
November 20, 2024
Today, it’s safe to say that customer experience is more critical than the product itself or its price. That’s why contact centers are on the frontlines of the battle for consumer loyalty. But what truly makes a service memorable and drives customers to return? Quick…
