Learn more about our services

Contact us
  • Main Site
  • Cookie Policy
  • Subscribe
Global BilgiGlobal Bilgi
Menu
  • Main
  • Categories
    • Contact Center Technologies
    • Customer Experience
    • Global Bilgi News
    • Human Resources
  • Our Experience
  • Contacts
  • English
    • Ukrainian

Author

Dmytro Serbeniuk

274 posts
Customer Experience

The Impact of Customer Experience in a Contact Center on Customer Lifetime Value

By Dmytro Serbeniuk
November 18, 2024
Customer Experience and Customer Lifetime Value are closely interconnected marketing concepts. Both emerged around the same time and today play a crucial role in building strong, long-term relationships between businesses and their customers. In this article, we’ll explore…
Customer Experience

What is After-Call Work (ACW) or call wrap-up in contact centers?

By Dmytro Serbeniuk
November 14, 2024
After-Call Work (ACW) is a key metric for contact center operations, directly influencing efficiency and productivity. This article provides a full and detailed guide on the work an agent performs after ending a call. Defining After-Call Work (ACW) After Call Work (ACW) is…
Contact Center Technologies

Interactive Voice Response (IVR) vs. Artificial Intelligence

By Dmytro Serbeniuk
November 13, 2024
Interactive Voice Response (IVR) systems have long been a key component of call centers, contact centers, and customer service operations. But as new technologies emerge, the world is changing, and so are customer expectations. Today, let’s dive into IVR systems: what…
Contact Center Technologies

What is a Blended Agent, and why "blend" in a contact center?

By Dmytro Serbeniuk
November 11, 2024
The term “Blended Agent” reflects current trends in the development of contact centers, where hyper-personalization of customer interactions and effective resource utilization are becoming increasingly important. Although there is no direct equivalent in…
Customer Experience

How to Improve Cold Calling Efficiency in a Contact Center

By Dmytro Serbeniuk
November 8, 2024
You might wonder, “Are cold calls still relevant?” Surprisingly, yes. Amidst the overwhelming volume of digital ads, social media promotions, and spam-filled e-mail inboxes, cold calls have become even more effective than before. To clarify: while the effectiveness of…
Customer Experience

Unlocking the Power of Outbound Sales Outsourcing Why Telemarketing & Sales Call Centers Boost Business Growth

By Dmytro Serbeniuk
November 7, 2024
In a competitive market, businesses are constantly seeking ways to increase efficiency and drive growth. One proven solution is Sales Outsourcing, where companies partner with experienced professionals to manage their outbound sales efforts. This strategy not only saves…
Customer Experience

How Can Outsourcing Your Contact Center Help Your Business Make More Money

By Dmytro Serbeniuk
November 6, 2024
Outsourcing contact centers has become a crucial strategy for companies looking to increase income in addition to providing customer service. In the current competitive environment, businesses look for methods to streamline operations, cut expenses, and boost productivity…
Customer Experience

Tourism & Travel Industry Contact Center Outsourcing

By Dmytro Serbeniuk
November 4, 2024
In today’s tourism and travel industry, success hinges not only on service quality but also on the ability to swiftly respond to customer needs. Tourism agencies increasingly turn to call center services to ensure seamless customer support, maintaining connections at every…
Customer Experience

Hyper-Personalization in the Contact Center: 7 Practical Examples

By Dmytro Serbeniuk
November 1, 2024
In the fast-paced world of Customer Experience (CX), staying ahead is essential. As we approach 2025, one strategy that continues to gain traction and redefine how companies engage with their clients is hyper-personalization. The days of one-size-fits-all approaches are…
Contact Center Technologies

UCaaS vs CCaaS: What’s the Difference?

By Dmytro Serbeniuk
October 31, 2024
As the cloud communications market rapidly expands, the demand for information about UCaaS and CCaaS is growing. To meet this demand, we’ve prepared answers to the most pressing questions surrounding these two communication service models. What is UCaaS? Unified…
Page 6 of 14« First«...45678...»Last »
  • Categories

    Contact Center Technologies62Customer Experience63Global Bilgi News9Human Resources16Our Experience21
  • Our social networks

  • Recent posts

    • Customer Experience

      Contact Center Security Standards: A Practical Guide to Key ISO Certifications

      By Dmytro Serbeniuk
      July 29, 2025
    • Our Experience

      Prom.ua’s Feedback on Cooperation with Global Bilgi

      By Dmytro Serbeniuk
      July 24, 2025
  • If you have questions or suggestions, you can write them by clicking the button and filling out the form

    Contact Us
    Logo_Global_bilgi
  • Categories

    • Our Experience
    • Contact Center Technologies
    • Customer Experience
    • Global Bilgi News
    • Human Resources
  • Main Site

    • Digital Solutions
    • Inbound Services
    • Outbound Services
    • Experience Management
    • HR Services

© 2025 Global Bilgi LLC

Політика cookie

    Would you like to request a call back?




      Would you like to request a call back?




        Would you like to subscribe to the newsletter and receive new articles and useful news?


        We use cookies to provide you with the best user experience on our website.