According to leading research companies, customer service specialists are second only to IT professionals in terms of the number of remote workers. This is not surprising, as the development of VoIP telephony and virtual PBX technologies enables omnichannel customer support…
A contact center dashboard is an interactive analytical panel designed to display operational information about key performance indicators and metrics of the contact center. Additionally, the dashboard is an effective analytical tool that helps consolidate data and summarize…
Global Bilgi successfully presents cloud contact center platform Sirius at Svoe.IT 2024
June 18, 2024
Global Bilgi, a leading developer of contact center software, successfully participated in Svoe.IT 2024, a showcase of Ukrainian software held on June 14, 2024, in Kyiv at the National Cultural and Art Complex Mystetskyi Arsenal.
This event provided an excellent opportunity…
In recent years, contact centers have undergone significant changes. Globalization, the shift to omnichannel communication, and advancements in artificial intelligence have made the contact center outsourcing business more dynamic and complex. Alongside these changes…
Global has been providing contact center outsourcing services to the largest companies in Ukraine for over 15 years. During this time, we have gained substantial experience in handling inbound calls, telemarketing, and conducting customer surveys through outbound calls.
Customer service is a vital part of any business. Through support services, customers can get help with products or services or obtain necessary information both before and after a purchase. To maintain customer loyalty, companies need to continuously develop their customer…
In today’s rapidly evolving technology landscape, large organizations are constantly looking for innovative solutions to reduce costs and save money. One such technology that is growing in popularity is voicebots powered by artificial intelligence (AI).
Global Bilgi…
Are you monitoring how your contact center agents serve customers? Are your customers satisfied with the service? Quality control and monitoring customer satisfaction are two key factors that influence the efficiency of a contact center and the overall success of a business.
Outsourcing business processes, including IT development, back-office functions, and contact center services, is essential in today’s business world. Market globalization, fierce competition, and the drive to optimize resources push companies to find efficient and…
The Interactive Voice Response (IVR) system is a key component of modern contact centers. It enables efficient customer self-service, allowing them to interact with an automated system through voice commands or keypad inputs. IVR systems not only reduce the load on call…
