Our Experience

The Russian invasion of Ukraine has caused businesses, including contact centers, to modify their operations and strategy. In such difficult circumstances, it is critical to provide high-quality service and an unrivaled Digital Experience to clients. In a previous piece, we…

There is no denying that these are difficult times. But in times of crisis, like war, pandemics, or recessions, the caliber of customer service becomes even more important. Customers who are happy with your brand throughout these times may end up becoming its most devoted…

The modern world is dictating new communication standards, and video calls are becoming an important part of contact center operations. They enable a more personalized and effective service that significantly increases customer satisfaction and loyalty. In this article, we…

According to leading research companies, customer service specialists are second only to IT professionals in terms of the number of remote workers. This is not surprising, as the development of VoIP telephony and virtual PBX technologies enables omnichannel customer support…

In today’s rapidly evolving technology landscape, large organizations are constantly looking for innovative solutions to reduce costs and save money. One such technology that is growing in popularity is voicebots powered by artificial intelligence (AI). Global Bilgi…

Have you ever called a customer service center only to hear, “Sorry, all our operators are busy”? This frustrating experience is often the result of a flawed automatic call distribution strategy. For companies committed to delivering top-notch service, it’s…

Nowadays the evolution of the Internet and VoIP telephony has boosted social and business communications into a new dimension. Some time ago, business communication used to rely on phone calls or emails, but the current tendency is all about texting in messengers and live…

Simply answering a call. How challenging it can be during wartime! This difficulty arises not so much due to technical reasons but rather due to the fact, that during a crisis call centers become critically important communication hubs. In moments of chaos, your customers…

Choosing the best call center software is crucial for any business since customers contact your call center with inquiries every day. Modern call center software directly impacts various metrics, from sales to profitability, from ROI to customer loyalty. But how to choose…