Dmytro Serbeniuk

In recent years, the landscape of business process outsourcing has undergone significant transformations. Globalization, technological advancements, and evolving business models have contributed to the rising popularity of delegating specific business functions to external…

Since 2019, the demand for food delivery, household goods, and other products has skyrocketed due to mobility restrictions and the closure of many brick-and-mortar stores. According to the research firm Research and Markets, the global food delivery market is projected to…

What Does a Car Owner’s Need for Service Mean? Regular oil changes? Easy ways to pay using credit? Can a certified dealer provide diagnostic services? Indeed, the customer experience is shaped by all of these elements as well as a myriad of others. Maintaining the…

Every day, millions of people around the globe embark on journeys or, at the very least, plan them. All of them entrust their safety and comfort to airlines, bus operators, and railway companies. In a world where each flight or transport service can serve as a point of…

Today, it’s safe to say that customer experience is more critical than the product itself or its price. That’s why contact centers are on the frontlines of the battle for consumer loyalty. But what truly makes a service memorable and drives customers to return? Quick…