Dmytro Serbeniuk

The work of a contact center agent requires not only communication skills but also endurance, stress resistance, and the ability to quickly adapt to changes. Global business realities dictate new service standards: customers expect a personalized approach, prompt resolution…

Telemarketing is more than just making phone calls. It’s a true art of persuasion that requires not only natural talent but also constant self-improvement. A successful contact center agent working in phone sales must be a master of argumentation, an attentive…