Telemarketing is more than just making phone calls. It’s a true art of persuasion that requires not only natural talent but also constant self-improvement. A successful contact center agent working in phone sales must be a master of argumentation, an attentive…

In a world where competition grows fiercer every day, companies are searching for new ways to attract and retain their employees. Gamification is precisely the tool that can transform an agent’s routine tasks into an exciting adventure. In this article, we will explore…

A recent study by Mercer, a consulting company, regarding employee turnover in the U.S. and Canada revealed that call centers and contact centers face an annual turnover rate of nearly 40%, compared to an average of 13.5% across industries. Why are these industry numbers so…