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Customer Experience

63 posts

In today’s business environment, ensuring the best Customer Experience (CX) means creating a high-value competitive advantage. At Global Bilgi, we focus on providing conditions for the growth of our Partners’ businesses through quality customer service, telemarketing, and cross-selling via the contact center.

Discover opportunities for the growth of your company on the pages of the Global Bilgi company blog and implement best practices for user support services, contact centers, telemarketing groups, and cross-selling. Make quality customer experience the hallmark of your company!

Customer Experience

NPS (NET PROMOTER SCORE): Measuring Customer Love for Your Business

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By Global Bilgi
November 3, 2023
In the ever-evolving landscape of business, understanding and nurturing customer loyalty is paramount. Enter NPS (Net Promoter Score), a powerful metric that has revolutionized the way companies gauge customer satisfaction and loyalty. Let’s dive into the world of NPS…
Customer ExperienceGlobal Bilgi News

The main KPIs of the call center

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By Global Bilgi
June 27, 2023
The importance of tracking key performance indicators in business is a well-known truth. To achieve your business goals and use the right strategies, you should regularly monitor these indicators. But is this being done for call center KPIs? To enhance customer…
Customer Experience

Modern Trends and Technologies in the Global Contact Center Outsourcing Market

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By Global Bilgi
July 8, 2021
Our company has been successfully working in the contact center outsourcing market since 2008 and has united a team of more than 500 customer support specialists on the inbound line (calls, online chats, e-mail, social networks and messengers) and real telemarketing…
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