The importance of tracking key performance indicators in business is a well-known truth. To achieve your business goals and use the right strategies, you should regularly monitor these indicators. But is this being done for call center KPIs?
To enhance customer…
Modern Trends and Technologies in the Global Contact Center Outsourcing Market
July 8, 2021
Our company has been successfully working in the contact center outsourcing market since 2008 and has united a team of more than 500 customer support specialists on the inbound line (calls, online chats, e-mail, social networks and messengers) and real telemarketing…
