Chat GPT is one of the most innovative tools transforming the landscape of customer service. This artificial intelligence model is redefining the “rules of the game” across multiple industries, and contact centers are no exception. In this article, we explore the…
What are Toll-Free numbers, and why are they so popular among companies providing contact center outsourcing services? This article explores the advantages of Toll-Free numbers and how they can effectively improve customer service. Read on to discover how free calls can be…
One of the services that the Global Bilgi contact center can provide to its clients is email support outsourcing. Some may ask, “Is anyone still using email?” You might be surprised, but email remains an effective business communication tool. Let’s explore…
Modern business is a race for customers. Every inquiry, every call is an opportunity to win loyalty or lose it forever. That’s why a contact center has become one of the most critical tools for customer interaction. But how should it be set up? Should you create your own…
Interactive Voice Response (IVR) systems have long been a key component of call centers, contact centers, and customer service operations. But as new technologies emerge, the world is changing, and so are customer expectations. Today, let’s dive into IVR systems: what…
The term “Blended Agent” reflects current trends in the development of contact centers, where hyper-personalization of customer interactions and effective resource utilization are becoming increasingly important. Although there is no direct equivalent in…
As the cloud communications market rapidly expands, the demand for information about UCaaS and CCaaS is growing. To meet this demand, we’ve prepared answers to the most pressing questions surrounding these two communication service models.
What is UCaaS?
Unified…
When a business needs to reach a large customer base and ensure effective communication, contact center services for outbound calling become essential. Companies often face the need to conduct mass outreach, and internal resources may not always be sufficient to maintain a…
How to Move to a Fully Remote Contact Center Model Using the Sirius Platform
September 12, 2024
The contact center industry, like many other corporate services, experienced considerable transformation in 2020. According to Statista, during the COVID-19 outbreak, the percentage of US employees working largely from home increased to 44%, up from 17% before to the…
The business world is rapidly evolving, constantly raising the bar for service quality. Modern contact centers, as one of the key channels for customer interaction, are now on the verge of a digital transformation. One of the most significant trends in recent years has been…
