A modern contact center is a synergy of human expertise and digital solutions aimed at efficiently handling various business tasks. Call centers have always relied heavily on technology as quality telephony is indispensable for managing and processing calls. However, the…
How to Manage the Effectiveness of the Contact Center with Accurate Forecasting and Proper Planning?
November 27, 2019
In this article, Global Bilgi’s PRM (Planning, Reporting, and Monitoring) team will share their experience in making an outsourced contact center work efficiently with the modern planning tools and digital products we use on our projects.
Our company employs more…
