Learn more about our services

Contact us
  • Main Site
  • Cookie Policy
  • Subscribe
Global BilgiGlobal Bilgi
Menu
  • Main
  • Categories
    • Contact Center Technologies
    • Customer Experience
    • Global Bilgi News
    • Human Resources
  • Our Experience
  • Contacts
  • English
    • Ukrainian

Author

Андрій Сорока Global Bilgi

Soroka Andrii

2 posts
Our Experience

Monitoring and Analytics in the Contact Center: How to Drive Real Results

Андрій Сорока Global Bilgi
By Soroka Andrii
June 3, 2025
When launching or scaling a contact center project, one question inevitably comes up: what determines its success? The answer may seem simple — track the right KPIs and stay focused on results. But in reality, things get more complex. What metrics should you monitor? How…
  • Categories

    Contact Center Technologies62Customer Experience62Global Bilgi News9Human Resources16Our Experience19
  • Our social networks

  • Recent posts

    • Contact Center Technologies

      VDI for Call Centers: What It Is, How It Works, and Why Your Business Needs It

      By Dmytro Serbeniuk
      June 19, 2025
    • Customer Experience

      Top 7 Books About Customer Service

      By Dmytro Serbeniuk
      June 11, 2025
  • If you have questions or suggestions, you can write them by clicking the button and filling out the form

    Contact Us
  • Categories

    • Our Experience
    • Contact Center Technologies
    • Customer Experience
    • Global Bilgi News
    • Human Resources
  • Main Site

    • Digital Solutions
    • Inbound Services
    • Outbound Services
    • Experience Management
    • HR Services
© 2024 Global Bilgi LLC Політика cookie

    Would you like to request a call back?




      Would you like to request a call back?




        Would you like to subscribe to the newsletter and receive new articles and useful news?


        We use cookies to provide you with the best user experience on our website.AcceptDeclineCookie policy